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Frequently Asked Questions

Do you charge freight?
Yes a freight cost will be added to your invoice, the cost is relative to your location.

Does John D Francis and Associates sell to the general public?
No unfortunately we do not sell to the general public we only sell to Retail outlets.

How can I contact your office if I have any questions?
Please contact us on 03 9553 1660 or email us at

What are your minimum order quantities?
Most items are packed in 12s and are in assorted colours and designs. Display box/tray items are packed in either 36 or 48 pieces. Quantities will be stated with the product picture on our website.

What are your payment terms?
COD Payment is required for 1st time orders. Once your account is established our payment terms are strictly 30 days.

What are your trading hours?
Our trading hours are 8am – 5pm Monday to Friday

What do I do if stock is broken or faulty once I receive it?
We will arrange a credit for any broken or faulty stock which is damaged during transit to you.

What is the minimum order we can place?
$200 is our minimum order.

Where is your warehouse located?
We are located at 5 Lennox Street, Moorabbin Victoria, just off Cochranes Road.